Thank you for visiting and shopping at www.nelusoana.com. The following information sets out the terms and conditions that constitute our shipping policy.

1. 1. Processing your order

An email confirmation it’s sent to your email address after placing your order. Please keep this email as proof of your purchase.

1. 1. Shipment processing time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, orders are processed within two business days. We will contact you for some reason if there are any delays.

However, some orders may ship within as few as three days, and some may take up to five days.

1. 1. Shipment rates and delivery estimates

We endeavoured to get your order as soon as possible. Once the order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the depth of shipment, rather than the date of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

1. 1. Tracking options

www.nelusoana.com aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

1. 1. International customs, duties, and taxes

All orders shipping to destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s customs department. www.nelusoana.com is not responsible for any possible customs and taxes applied to y to your ordered. We have no control over the process or additional charges associated with the delivery and importation have you order (package) into your country. We do not benefit in any way from these chargers, and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agreed that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

The customer handles international shipments and takes care of international pricing, customs and tax guidelines, extra costs, etc.

1. 1. Damages

If there is any damage to the packaging on delivery, contact us immediately at +6145075616.

1. 1. Missing or lost package

There are several reasons why a package is lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour.

Please take a look around and let us know if you find it. if you haven’t located your order, please contact us at +61451075616 to report missing or lost packages.

1. 1. Questions

If you have any questions about delivery and shipment of your order, please contact us at +61451075616.